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Emails is associated with an inactive account

Active Member
Yesica D Member Since: Apr 15, 2019
1 of 20

Hi there by trying to change the account type I had created with a different email address I closed it and now I can't get logged in. This is the error I got and I can't get to see where in the world the support is given. Also I can't even PM a moderator or so says I don't have such permission.

 

This email address is associated with an inactive account. Contact Upwork Support if you want to use this email address or register with another email address.
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
BEST ANSWER
2 of 20

Hi Yesica,

 

Could you please click on my name and send me a PM with more information about your request. I'll check that for you and assist you accordingly.

 

Thank you.

~ Bojan
Untitled
Active Member
Yesica D Member Since: Apr 15, 2019
3 of 20

Hi Bojan I'll try Pm you right now! thanks

Active Member
Patrick H Member Since: Apr 22, 2019
4 of 20

Hi,

 

I have similar issue, I have created an account with un email A. It was both Client and Freelancer. I wanted to get rid of the Freelancer account, and close the account. Turn out that Both account (Client and Freelancer) were closed. 

 

I try to sign up again with the same email A and got this message: "This email address is associated with an inactive account. Contact Upwork Support if you want to use this email address or register with another email address."

 

In order to log in and have a support, I have to create another account with email B (the one I am currently using right now). I found those thread from person who faced the same issue and try to PM Upwork Moderator 'Bojan S' but Access was denied. I got this message: "You do not have sufficient privileges for this resource or its parent to perform this action."

 

Any help will be appreciate, thank you.

 

Patrick

Moderator
Avery O Moderator Member Since: Nov 23, 2015
5 of 20

Hi Patrick, 


I have reinstated your account as requested. To comply with the Upwork Terms of Service, please close this new account as user are not allowed to have more than one account on Upwork. 

Let me know if I can assist you further with anything.


-Avery
Untitled
Active Member
Liz C Member Since: May 17, 2019
6 of 20

Hello,

 

I am having the exact same problem as Patrick above if someone could help. 

Many Thanks!

Liz

Moderator
Goran V Moderator Member Since: Mar 24, 2017
7 of 20

Hi Liz,

 

One of our team members will reach out to you via ticket and assist you further with your account. You can access your tickets on this Link, thank you.


Untitled
Active Member
Sparsh T Member Since: May 13, 2019
8 of 20

The email is **Edited for Community Guidelines** Is there any way to fix this ?

I had to make a new account to contact the support

Moderator
Goran V Moderator Member Since: Mar 24, 2017
9 of 20

Hi Sparsh,


Please confirm if you would like our team to reopen your account, thank you.


Untitled
Active Member
Sparsh T Member Since: May 13, 2019
10 of 20

Yes.

Please do reopen the account.

Thank you.

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