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Emails is associated with an inactive account

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Active Member
Paowee M Member Since: Jul 23, 2020
1081 of 1,139

I know my old account password but I don't know the security question and the email on it isn't working anymore.

I created this new account so seek assistance.

Thanks,

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Active Member
Paowee M Member Since: Jul 23, 2020
1082 of 1,139

Hi How about my account any news? Smiley Very Happy

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1083 of 1,139

Hi Paowee,

 

I just sent you a PM, please refer to the information I shared with your there. 


~ Bojan
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Active Member
Aleksa S Member Since: Aug 14, 2019
1084 of 1,139

I have the exact same problem.

 

I can't open new account with email used in old account which is closed.

 

I really don't know what to do and I really need new account because I want a fresh start on that email address. Please help me if you can.

 

 

Thank you for your time,

Aleksa

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1085 of 1,139

Hi Aleksa, 

 

Thank you for reaching out to us. I checked this for you and you already have an open ticket regarding your request. Please allow time for our team to check all the information provided and once they do they will reach out to you with more details.

 

Thank you for patience!


~ Bojan
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Active Member
Shamim C Member Since: Aug 15, 2019
1086 of 1,139

I'm having a similar issue. I wanted to switch account type so I closed my "client" account, but now my email is inactive. I had to create a second account with an email I don't typically use just to send this message. Can someone assist me in activating my previous email?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1087 of 1,139

Hi Shamim,

 

Could you please click on my name and send me a PM with the email address you're referring to. I'll check that for you and assist you accordingly.

 

Thank you.


~ Bojan
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Active Member
Shamim C Member Since: Aug 15, 2019
1088 of 1,139

Hi Bojan,

 

I sent you a PM.

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Active Member
Ingrid G Member Since: Aug 22, 2019
1089 of 1,139

Hi, 

 

I'm having an issue related to an 'inactive related account' I acidentallly created a new one before I knew my manager invited me to join her team, deleted it now when i follow the invite link the invite won't work bc the email is related to an :"inactive account" also I cannot PM you.

Please help with this issue. 

 

Thank you. 

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Active Member
Daisy Janet B Member Since: Aug 22, 2019
1090 of 1,139

I am having the same issue. Tried signing up last week but did not finish it. Made a temporary account for this forum. Please help.