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Emails is associated with an inactive account

bcf35d9b
Active Member
Paowee M Member Since: Jul 23, 2020
1321 of 1,392

I sent PM Smiley Very Happy Thanks.

a0f027f1
Active Member
Artem P Member Since: May 11, 2020
1322 of 1,392

Nobody has gotten in touch with me and my issue was just closed yesterday.

I can't message anyone. Someone from support, please email me directly about this.

I can't log in with my normal email address **Edited for Community Guidelines**

I had to create this account just to post here.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1323 of 1,392

Hi Artem,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your original account. Thank you.

 

~ Goran
Upwork
bcf35d9b
Active Member
Paowee M Member Since: Jul 23, 2020
1324 of 1,392

Hi Which email will they contact me in? 

Thanks,

bcf35d9b
Active Member
Paowee M Member Since: Jul 23, 2020
1325 of 1,392

I know my old account password but I don't know the security question and the email on it isn't working anymore.

I created this new account so seek assistance.

Thanks,

bcf35d9b
Active Member
Paowee M Member Since: Jul 23, 2020
1326 of 1,392

Hi How about my account any news? Smiley Very Happy

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1327 of 1,392

Hi Paowee,

 

I just sent you a PM, please refer to the information I shared with your there. 

~ Bojan
Upwork
simeunovic_srdja
Active Member
Aleksa S Member Since: Aug 14, 2019
1328 of 1,392

I have the exact same problem.

 

I can't open new account with email used in old account which is closed.

 

I really don't know what to do and I really need new account because I want a fresh start on that email address. Please help me if you can.

 

 

Thank you for your time,

Aleksa

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1329 of 1,392

Hi Aleksa, 

 

Thank you for reaching out to us. I checked this for you and you already have an open ticket regarding your request. Please allow time for our team to check all the information provided and once they do they will reach out to you with more details.

 

Thank you for patience!

~ Bojan
Upwork
html5dev
Active Member
Shamim C Member Since: Aug 15, 2019
1330 of 1,392

I'm having a similar issue. I wanted to switch account type so I closed my "client" account, but now my email is inactive. I had to create a second account with an email I don't typically use just to send this message. Can someone assist me in activating my previous email?

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