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Emails is associated with an inactive account

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
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Hi Zlan, 

I have reinstated your friend's account as requested. 


-Avery
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Active Member
Sanela D Member Since: Sep 29, 2019
372 of 800

Hi Upwork Support,

 

My Client account has been deleted, as I have now a Business partner that has access to that client account, I wanted to delete the freelancer account attached to the client account and create my Freelancer account separately.

 

But suddenly it has closed my client account as well altogether, so I would need to have my client account recovered.

 

Please assist me in this regard.

 

Thanks.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
373 of 800

Hi Sanela,

 

Could you please send me a PM with your username and email address of the account you need help with? I'll check that for you and assist you accordingly.

Thank you.

~ Aleksandar
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Active Member
Andrew C Member Since: Sep 30, 2019
374 of 800

Could you please help me as well, I need to re-activate a closed account, much appreciated

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
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Hi Andrew,

 

Could you please click on my name and send me a PM with a username and email address of the account you need help with. I'll check that for you and assist you accordingly.

 

Thank you.


~ Bojan
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Active Member
Diana B Member Since: Oct 2, 2019
376 of 800

Please help.

 

I've been trying to create an Upwork account but it doesnt accept my phone number. I tried to create an account in the past with that number but that account has been alread deactivated. 

 

Thank you in advance for your help.

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Community Guru
Preston H Member Since: Nov 24, 2014
377 of 800

Diana:

Upwork does not allow you to create multiple accounts. It is a violation of Upwork ToS. This is something that Upwork looks for and actively takes measures against users who violate the rule.

 

You may not create a new account, whether with this already-used phone number or any other phone number.

 

What you will need to do is reactivate and use the account you created earlier.

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Active Member
Diana B Member Since: Oct 2, 2019
378 of 800
How do I reactivate my old account? I cannot log in anymore.
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Community Guru
Preston H Member Since: Nov 24, 2014
379 of 800

It sounds like you will need help from Customer Support.

 

You could create a Help Desk ticket, but you might just wait to see if a Forum Moderator intercedes on your behalf, and puts your situation in front of the right people. I recommend waiting a few hours to see if that happens.

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Active Member
Diana B Member Since: Oct 2, 2019
380 of 800
Thank you for your response.

How do I do that exactly? What are the steps?
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