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Emails is associated with an inactive account

jcejulaton
Active Member
Joy Celeste J Member Since: Nov 11, 2020
31 of 1,296

I am having the same problem.  Can you assist immediately.  I already coordinated this with upwork months ago.

 

Many thanks

luiggi_rosado
Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
32 of 1,296

Hi Joy,

 

I'm sorry to hear you're experiencing this situation. We'll have one of our agents reach out to you via a support ticket to further assist you.

 

Thank you.

~ Luiggi

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sparshtemani
Active Member
Sparsh T Member Since: May 13, 2019
33 of 1,296

The email is **Edited for Community Guidelines** Is there any way to fix this ?

I had to make a new account to contact the support

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
34 of 1,296

Hi Sparsh,


Please confirm if you would like our team to reopen your account, thank you.


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sparshtemani
Active Member
Sparsh T Member Since: May 13, 2019
35 of 1,296

Yes.

Please do reopen the account.

Thank you.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
36 of 1,296

Hi Sparsh,

 

We restored your account. Please close your new account in order not to violate Upwork's ToS.

 

Thank you.


~ Bojan
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demcom
Active Member
Zhabin D Member Since: May 16, 2019
37 of 1,296

Hi,

 

My friend has similar problem.

Can You restore his account with this mail: **Edited for Community Guidelines**?

 

Thank You.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
38 of 1,296

Hi Zhabin,

 

I will send you a PM with more details, thank you.


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inactiveaccount
Active Member
N A Member Since: Aug 13, 2019
39 of 1,296

Hello,

I ve got the same problem.

Cannot login with my email, says it is "inactive account".

Had to register as tmp account.

 

Have no priviliges to PM you my original account email.

What can I do?

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
40 of 1,296

Hi N A,

 

Our team will reach out to you via ticket directly and assist you further with your account. You can access your tickets on this Link, thank you.


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