Emails is associated with an inactive account

[Hadj Ayoub M]

  Hi there again Mr. Goran, I've got an other issue with my account; after Ms. Alisha reinstated my account I still can't change my location neither submit my application, I've contacted her but I still didn't get an aswer.

  And about sending you a PM, I did click on your name but nothing happened, if you'd explain to me how to do that I'd be appreciated.

[Avery O]

Hi Hadj, 

I'm sorry for the delay in our reply. We checked your account and can see that a member of another team has reached out to you through Ticket # 25640773. Please respond on the ticket thread to resolve your issue. 

[Ankit P]

Hie, I am having the same issue, can you help me to solve this??

[Aleksandar D]

Hi Ankit,

Could you please send me a PM with your username and email address of the account you need help with. I'll check that for you and assist you accordingly.

Thank you.

[Muhammad Rizwan H]

Hi, Some I know is trying to log in using their email, but they are unable to do so and are getting a message stating: "This email address is associated with an inactive account. Contact Upwork Support if you want to use this email address or register with another email address". I am posting this on their behalf. Any help from the Upwork Support will be highly appreciated. Thank you.

[Bojan S]

Hi Muhammad Rizwan,

Could you please click on my name and send me a PM with the email address you're referring to. I'll check that for you and advise you accordingly.

Thank you.

[Dani D]

Hello. My manager is having the same issue. Can someone assist please?

[Aleksandar D]

Hi Dani,

Thanks for reaching out to us. Unfortunately, we are unable to discuss details of another user's account with you for privacy reasons. We hope you understand.

Thank you.

[Devanshi M]

Hi,

I accidently closed my account, and now I am not able to login again. When I try to create new account with same email id it says:

This email address is associated with an inactive account. Contact Upwork Support if you want to use this email address or register with another email address.

Please help to solve this. I cant find any support email id. Also, there is no way I can PM you, it says I dont have enough permission. Please help to create or reopen my account again.

[Bojan S]

Hi Devanshi,

Please click on my name and send me a PM with more information about your request, including a username and email address of the account you need help with. I'll check that for you and assist you accordingly.

Thank you.