I have the same issue! I tried to contact one of the upwork reps on this chain, but I think I'll need an invitation to start the conversation to fix my inactive email.
Unfortunately you won't be able to use your email on your new account since it's already is associated with another account. If you have any additional questions let me know, thank you.
Thank you for reaching out to us, Mona.
One of our team members will reach out to you directly via email to assist you with your request. Please close your new account in order not to violate Upwork's ToS.
So I deleted my account because I found out it's not possible to change the country. Now, I could not use my work email address to start creating the new account because I get the error - it's used by inactive account. Instead, I have the option to contact support but - for contacting support I need to log in and in order to do that I need to create another account... This whole process is just hilarous!
But back to the topic - how can I use my work email address?
Unfortunately you won't be able to use your email to open a new account. But our team can assist you with reopening your old one and updating your country.
One of our team members will reach out to you via ticket and assist you further, thank you.
I iniitally created an account using my work email address but I'm unable to login or re-register using that email address due to the error mentioned in the subject line.
Could you please remove the following email addresses from your system so that I can delete this account and use that one to create a profile and login?
**Edited for Community Guidelines**
Unfortunately you won't be able to use your old email to open a new account. If you would like our team can reopen your old account and close this one. Thank you.