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Emails is associated with an inactive account

Active Member
Olexandr K Member Since: Jul 5, 2019
71 of 163

I tried to registr my account but didn't finished registration (didn't filled all formes in time and then registration was canceled).

When I try to sign up again with my email and account name - "account is already in use" and "This email address is associated with an inactive account. Contact Upwork Support if you want to use this email address or register with another email address"

How can I get back and finish my registration or delete inactive account to register from start. 

 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
72 of 163

Hi Olexandr,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account, thank you.


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Active Member
Stephanie C Member Since: Jul 6, 2019
73 of 163

I'm having the same issue as well. I needed to create a new account with a separate email address just to post this question.  Can I recieve some assistance please?

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
74 of 163

Hi Stephanie,

 

Can you please send me a PM with your old account's email so I can check this for you? You cna PM me by clicking on my name. Thanks!


-Joanne
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Active Member
Zee Z Member Since: Jul 13, 2019
75 of 163

Hi,

I tried to sign up  with the  email and got this message: "This email address is associated with an inactive account. Contact Upwork Support if you want to use this email address or register with another email address." I was unable to complete the registration first time. How can I use my previous email to sign up to Upwork?

In order to log in and have a support, I have to create another account with email B (the one I am currently using right now). I tried to PM Upwork Moderator 'Bojan S' but Access was denied. I got this message: "You do not have sufficient privileges for this resource or its parent to perform this action."

 

Will appreciate any help:

 

Community Guru
Mark F Member Since: Jul 10, 2018
76 of 163

Your account is ridiculously fake.

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
77 of 163

Hi Zee,

 

Could you please send me a PM with your username and email address of the account you need help with? I'll check that for you and assist you accordingly.

Thank you.

~ Aleksandar
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Active Member
Mohamed F Member Since: Jul 15, 2019
78 of 163

Hello, 

I am facing same issue, I created an account before and now I want to start working as a freelancer but I cannot login and I cannot register a new account as it says it is inactive. and in order to send a message I had to make this new account. can you pls help?

I tried to message the moderator but I couldn't (not sufficient privilage). so what can I do?

Active Member
Darya C Member Since: Jul 12, 2019
79 of 163
Hello) I had the same problem. The only thing for me to do was to wait til
a moderator contact me(though the 2nd active e-mail). I was really glad
because the moderator contacted me very quickly and the next day I was
able to use the requested e-mail. Hope, your problem will be solved as
quickly as mine
Moderator
Goran V Moderator Member Since: Mar 24, 2017
80 of 163

Hi Mohamed,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. You can access your tickets on this Link, thank you.


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