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Emails is associated with an inactive account

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
71 of 1,296

Hi Sumi,

 

Your email address is associated with a closed account.
If you would like for our team to reopen it please confirm here, but keep in mind that our team will need to close the account you`re posting from as well. Thank you.


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arahan666
Active Member
Sumi S Member Since: Sep 13, 2019
72 of 1,296

**Edited for Community Guidelines** is not my account. The account is associated with**Edited for Community Guidelines**

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
73 of 1,296

Hi Sumi,

 

I will send you a PM with more details, thank you.


Untitled
6b549b63
Active Member
T A Member Since: Sep 14, 2019
74 of 1,296

I created an account with **Edited for Community Guidelines** and then closed it. Now, If I want to signup again using this email, I get the message that the email is associated with an inactive account. How do I get my email address unblocked by UPwork. I can't find any customer support email address, Its very rare to find an opportunity to type your query here in community. Waiting for your kind assistance.

 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
75 of 1,296

Hi T,

 

You can only have one Upwork account.  If you would like to use the same email address, we can go ahead and reinstate the account you closed. However, if you prefer to have a new account, you will need to have a new email address. Thanks!


-Joanne
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f760b0a9
Active Member
Lucky M Member Since: Aug 5, 2020
76 of 1,296

Hi, I accidentally closed my account. Is it possible to reopen it

 
  
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
77 of 1,296

Hi Lucky,

 

Our team will reach out to you via ticket as soon as possible and will assist you further with your closed account. Thank you.


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mds8881
Active Member
Mona K Member Since: Jun 1, 2019
78 of 1,296

I have the same issue!  I tried to contact one of the upwork reps on this chain, but I think I'll need an invitation to start the conversation to fix my inactive email.

Many thanks!

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
79 of 1,296

Hi Mona,

 

Thanks for reaching out to us. Could you please send me a PM with your old email address so that I can assist you further?

 

Thank you.

~ Aleksandar
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mds8881
Active Member
Mona K Member Since: Jun 1, 2019
80 of 1,296

Hey there!

The old email address is **Edited for Community Guidelines**

Many thanks,
Mona