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Emails is associated with an inactive account

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Active Member
Kaspar V Member Since: Jun 26, 2019
81 of 1,079

So I deleted my account because I found out it's not possible to change the country. Now, I could not use my work email address to start creating the new account because I get the error - it's used by inactive account. Instead, I have the option to contact support but - for contacting support I need to log in and in order to do that I need to create another account... This whole process is just hilarous!
But back to the topic - how can I use my work email address?

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
82 of 1,079

Hi Kaspar,

 

Unfortunately you won't be able to use your email to open a new account. But our team can assist you with reopening your old one and updating your country. 
One of our team members will reach out to you via ticket and assist you further, thank you.


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Active Member
Madhav N Member Since: Jun 26, 2019
83 of 1,079

Hi,

 

I iniitally created an account using my work email address but I'm unable to login or re-register using that email address due to the error mentioned in the subject line.

 

Could you please remove the following email addresses from your system so that I can delete this account and use that one to create a profile and login?

 

**Edited for Community Guidelines**

 

Regards,

Madhav Nekkanti

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
84 of 1,079

Hi Madhav,

 

Unfortunately you won't be able to use your old email to open a new account. If you would like our team can reopen your old account and close this one. Thank you.


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Active Member
Veronika M Member Since: Jun 30, 2019
85 of 1,079

I have the same issue. I had a freelance account which I closed because I couldn't change to a client account. Now I set up another with another email but it won't let me change to my business email I want to use because it is associated with the inactive account. Can you please help me. 

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
86 of 1,079

Hi Veronika,

 

You can be both a freelancer and a client on Upwork. You will use the same account to log in to Upwork but will have two separate user profiles. You will be able to easily switch between the two as needed. To learn more, please check out this help article

 

Regarding your concern with using the email associated with your old Upwork account, if you prefer to use that email, we can reinstate your old account for you. Unfortunately, you cannot create a new account and use the email that is already associated with your closed account. Thanks!


-Joanne
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Active Member
Veronika M Member Since: Jun 30, 2019
87 of 1,079

Thank you for the feedback. How can I reactive my account that has my business email I want to use? Thank you.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
88 of 1,079

Hi Veronika,

 

Please reach out to me via PM (Click on my name) with your email address and I will assist you further. Thank you.


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Active Member
Viney S Member Since: Jul 2, 2019
89 of 1,079

Hi,

 

I have an inactive account with my official email id, how can I get it released to create a new account?

 

 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
90 of 1,079

Hi Viney,

Unfortunately you won't be able to create any new accounts. Opening more than one account is a serious violation of our TOS. Thank you.


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