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Employer doesn't pay and not answers.

Ace Contributor
Chiara F Member Since: Sep 15, 2016
11 of 13

Hi,

I know that if a Client does not approve a milestone's payment for a fixed - price job, you will be automatically paid after 14 days...I requested a payment 17 days ago, the Client told everything was perfect, but he did not pay...I thought that after 14 days, I would have seen the automatic deposit but I have received nothing yet...should I do something? Is there any particular procedure to follow? Luckily, it's a very small amount and it was not a quick assignment, but it's very annoying...and I hope it won't happen with my bigger Clients...any suggestions? Thanks

Community Guru
Petra R Member Since: Aug 3, 2011
12 of 13

Yes, there appears to be a (known) bug with the automatic release. There are other posts about it and it is being worked on.

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
13 of 13

Hi Chiara,

 

Petra is right, I moved your post to this thread so you can check the information Carolyn posted earlier and keep track of further updates as our team works on resolving the issue.

 

Thank you for your patience.

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