Entering my phone number from old account to new account

[j_demarco]

Yesterday when I was making my account I tried entering the phone number I used on another account which I want to close, but that didn't work. I closed the old account, but I still wasn't able to enter it. I asked this late east coast time last night and I was contacted by someone who works here but I don't think they are here today. I was wondering if someone that is here now can help, thanks.

[petra_r]

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Jonathan D wrote:

Yesterday when I was making my account I tried entering the phone number I used on another account which I want to close, but that didn't work.

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You are not allowed to close an account and innitate another.

You can have one Upwork account only, ever.

[j_demarco]

Is this problem resolvable somehow? If thats not possible, I don't need to be here. So If not, who can I go to to inquire about wiping all the information I filled in this platform gone for good? Thank you.

[crayhernandez]

Hello Jonathan,

One of our team members will contact you directly and assist you with this. 

[j_demarco]

Oh okay, I didn't see your response when I responded to Petra. thank you.