I can't build my profile, missing fields

[Jordon T]

Hello I would like to complete my application but there is a bug in the fields for hours and english profiency.

[Bojan S]

Hi Jordon,

I wasn't able to replicate the issue you're experiencing. May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue.

Let us know if the issue persists.

Thank you.

[Wanda R]

Hi there,

I'm trying to fill out my profile to get started with Upwork and there are two profile fields that have error messages in them and won't let me proceed.  The first is the English Profiency field and the second is the Hours/Availabilty field.  Can you help me figure out how to proceed?

[Bojan S]

Hi Wanda,

Please clear your cache and cookies or try using a different browser. If the issue shows on your end after this please let us know and our team will assist you further. Thank you.

[Vladimir G]

Hi Kassian and Maryanne,

Can you please confirm you're both using Internet Explorer to access the Upwork website? It appears so at least in Kassian's case based on the provided screenshot.

Please note that IE is no longer a supported browser, which is the most likely reason why you're seeing the error in the drop-down menus. Please use Chrome, Firefox, Edge or Safari and you'll be able to successfully create your profile. Let us know if you need further assistance.

[Jennifer G]

I am having the same issue but with the "Street" address box in my case. It is a required field, but I am unable to access it. I have cleared my cache, and only use Chrome as my browser. Why can't I access this field?

[Bojan S]

Hi Jennifer,

One of our team members will reach out to you directly to assist you with your concern.

Thank you for reaching out to us.