Error during set up of Client Acct

[emajani]

Hello,

I have a freelancer account, and I'm trying to set up a client account as well.
When on the page, I get 2 error msgs
1. To set up billing method (which I've already done via bank card, but error still persists)
2. That "Company creation is not allowed" when I enter company name. When I dont enter, it tells me I have to enter sth.

Would really appreciate some guidance.

Esther

[BojanS]

Hi Esther,

It looks like your client part of the account was successfully created. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

Let us know if the issue persists.

Thank you.

[emajani]

Hi,

I did both and it's still persisting.

Esther

[BojanS]

I'm sorry to hear that, Esther. One of our team members will reach out to you directly via a support ticket to assist you with this issue.

Thank you!

[emajani]

Thank you!

[paulobat]

I'm experiencing the same problem. Please help

[BojanS]

Hi Paul,

Could you please clear your cache and cookies or log in with another browser to check if you’re able to create a client account by following the instructions in this help article.

Let us know if the issue persists.

Thank you.

[0d1e3a6b]

I'm also experiencing the same issue

[759e32fa]

Hi Henry,

Thank you for reaching out to us. Could you try the instructions provided by Pradeep? Kidly clear your cache and cookies or log in with another browser to check if you’re able to create a client account by following the instructions in this help article.

If the issue persists, let us know so we can further assist you.