Error viewing project catalog

[Alyssa U]

Hi. I created a project catalog and it was just approved yesterday. However I tried previewing the project but I have been getting the error attached since yesterday. Is anyone else encountering this issue? How can we fix this?

[Pradeep H · Accepted solution]

Hello Alyssa, 

I'm pleased to inform you that the error is fixed now. Feel free to message if you have any other questions.

Thank you

Pradeep H.

[Alyssa U]

Thank you!

[Alyssa U]

I am now getting the error again in my newly approved project catalogs. Would you be able to help me as well?

[Avery O]

Hi Alyssa, 

Thank you for coming back here to let us know! I'll go ahead and ask the Customer Support Team's help so that they can reach out to you and you can be assisted further.

[Mohamed H]

I have Created the project catalog and I received an email from Upwork that my project catalog approved but when I open my project.
found this error!

"This page doesn't exist

Please return to the previous page, or visit our home page.
If the issue continues, visit our Help Center.

Error 404 (N)
Trace ID: 63bf3a65f0c45f9b-MRS

[Joanne Marie P]

Hi Mohamed,

Could you please try to use a different browser or clear your cache and cookies? If the issue persists, please let us know. 

[Mohamed H]

Hi joanne,

Unfortunately the issue is still with me after clearing cache and cookies,
also i tried with other browser but same problem 404 error.

[Avery O]

Hi Mohamed, 

I can confirm that this is a known issue, and our engineers are looking to resolve it soon. In the meantime, a member of the Customer Support Team will reach out to you through an email support ticket to assist you further. Once a ticket is generated, you will be able to access it here.

[Chris M]

is the issue still being worked on? im getting all sorts of errors when viewing the site