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Error viewing project catalog

alyumanos
Active Member
Alyssa U Member Since: Apr 4, 2021
1 of 18
Hi. I created a project catalog and it was just approved yesterday. However I tried previewing the project but I have been getting the error attached since yesterday. Is anyone else encountering this issue? How can we fix this?
pradeephele
Moderator
Pradeep H Moderator Member Since: Jan 11, 2021
BEST ANSWER
2 of 18

Hello Alyssa, 

 

I'm pleased to inform you that the error is fixed now. Feel free to message if you have any other questions.

 

Thank you

Pradeep H.

 

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alyumanos
Active Member
Alyssa U Member Since: Apr 4, 2021
3 of 18

Thank you!

alyumanos
Active Member
Alyssa U Member Since: Apr 4, 2021
4 of 18
I am now getting the error again in my newly approved project catalogs. Would you be able to help me as well?
aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
5 of 18

Hi Alyssa, 


Thank you for coming back here to let us know! I'll go ahead and ask the Customer Support Team's help so that they can reach out to you and you can be assisted further.


-Avery
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mohamed2070
Active Member
Mohamed H Member Since: Feb 3, 2019
6 of 18

I have Created the project catalog and I received an email from Upwork that my project catalog approved but when I open my project.
found this error!

 

"This page doesn't exist

Please return to the previous page, or visit our home page.
If the issue continues, visit our Help Center.

Error 404 (N)
Trace ID: 63bf3a65f0c45f9b-MRS

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
7 of 18

Hi Mohamed,

 

Could you please try to use a different browser or clear your cache and cookies? If the issue persists, please let us know. 


-Joanne
Untitled
mohamed2070
Active Member
Mohamed H Member Since: Feb 3, 2019
8 of 18

Hi joanne,

 

Unfortunately the issue is still with me after clearing cache and cookies,
also i tried with other browser but same problem 404 error.

 

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
9 of 18

Hi Mohamed, 

I can confirm that this is a known issue, and our engineers are looking to resolve it soon. In the meantime, a member of the Customer Support Team will reach out to you through an email support ticket to assist you further. Once a ticket is generated, you will be able to access it here.


-Avery
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580c1426
Active Member
Chris M Member Since: Apr 7, 2021
10 of 18

is the issue still being worked on? im getting all sorts of errors when viewing the site

 

 

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