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a6e25b00
Community Member

Escrow refund

Hi,

The freelancer closed the contract and my funds are still in escrow. How do I get an escrow refund for a contract that has already ended?
ACCEPTED SOLUTION
prestonhunter
Community Member

Kaci: If the freelancer closed the contract, then it means you will receive the escrow funds AUTOMATICALLY.

 

You don't need to do anything. Just wait for up to 5 business days, and the escrow funds will be returned to your funding source.

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3 REPLIES 3
prestonhunter
Community Member

Kaci: If the freelancer closed the contract, then it means you will receive the escrow funds AUTOMATICALLY.

 

You don't need to do anything. Just wait for up to 5 business days, and the escrow funds will be returned to your funding source.

Thanks for your prompt reply.

It has been over 5 business days and I haven't received a refund.
BojanS
Community Manager
Community Manager

Hi Kaci,

 

One of our team members will reach out to you directly via a support ticket to initiate a trace for your funds.

 

Thank you for reaching out to us!

~ Bojan
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