Showing results for 
Search instead for 
Did you mean: 

Facial Recognition Algorithm can't recognize my face

Active Member
Zach T Member Since: Jul 8, 2018
1 of 4

Hey all, 


I'm attempting to make a new profile but any picture of myself is rejected by the automated facial recognition software reporting that there is no face in the image. 

So I'm stuck unable to make a profile or save the fields on the page with the image upload until something can be resolved. I've been unable to find any option for direct tech support on the site, so forums it is I guess.

My preferred image is attached; does anyone know how I am tripping the alarm?

Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 4

Hi Zach,


I'm sorry for the trouble you're having. Can you please try to use a different browser and if you have a photo with a higher resolution, please try it. Kindly set it to 300x300. If you still encounter any issues in uploading your profile picture, please let us know. Thanks!

Active Member
Zach T Member Since: Jul 8, 2018
3 of 4

I have tried using a different computer; all files were accepted without any editing using that machine. Error may come from the first machine; a chromebook, or the image being uploaded from the cloud instead of local storage.

While the problem is resolved the root cause is as yet unknown. 

Community Guru
Petra R Member Since: Aug 3, 2011
4 of 4

try this, cropped to 300 x 300 - failing that try one where your eyes are open