Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Jul 30, 2019 05:21:58 PM by Avery O
Hi Robert,
I shared your account information with the Customer Support Team and they will reach out to you to assist you with your issue.
Jul 29, 2019 09:20:25 PM by Gerald L
Hello,
I am new here to upwork. I am trying to complete my profile.
But I entered an invalid phone number. I can no longer get the verification code for that phone number.
I tried to change it but I can't find a way.
I tried to change it on settings too, but it redirects to complete profile steps again.
Jul 29, 2019 11:54:17 PM by Avery O
Hi Gerald,
A member of the Customer Support Team has reached out to you through an email to assist you further with your concern.
Nov 8, 2019 11:57:55 AM by Bojan S
Hi there,
One of our team members will reach out to you directly to assist you with your phone verification process.
Please note that your profile must represent you as an individual and that all the information in your profile including your name needs to be accurate, truthful and verifiable.
Thank you!
Jul 29, 2019 06:43:14 PM by Terance G
ive tried going into the help center but still havent been able to find the verify profile button to get a video call verification...please and thank you...i need help
Jul 29, 2019 06:53:22 PM by Hassaan S
Dear Terance,
You can find the identity verification option at:
Go to "Settings->Identity Verification"
The option is on the bottom left corner of the settings page.
If you are still not able to find it, please let me know!
All the Best!
HS
Jul 29, 2019 11:03:54 PM by Avery O
Jul 29, 2019 03:33:30 PM by Sydney M
I created the wrong type of account and then i deleted that account and created an account as a freelancer but I cannot complete my profile because it says my phone number is still in use on another account even though the original account is cancelled.
Jul 29, 2019 04:34:56 PM by Virginia F
That's because you are not allowed to create multiple accounts. You'll have to contact support to close the first one down.
Jul 29, 2019 07:22:16 PM Edited Jul 30, 2019 05:31:57 PM by Avery O
Hi Sydney,
I have shared your concern, and your account information with the Customer Support Team so that they can look into your account, and to check if it's possible to release your mobile number from your old account. I'll let you know!
ETA: Hi Sydney! It looks like you have been assisted directly through a support ticket. Let us know if our team can assist you further with anything!
Sep 30, 2020 07:55:19 PM by Jacqueline B
Hello, I'm also experiencing the same issue. The mobile number that I inputted for text verification is now terminated. How can I change the mobile number? Hope you can assist me.
Sep 30, 2020 08:53:38 PM by Joanne P
Hi Jacqueline,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jul 28, 2019 04:31:59 PM by Jeff B
I entered the wrong phone number during setup and cant change it to recieve the verification code.
Jul 28, 2019 07:40:48 PM by Avery O
Hi Jeff,
A member of the Customer Support Team will reach out to you directly to assist you with your concern.
Dec 1, 2019 08:54:38 PM by Mike R
How can I get a non bot person to help me with it not accepting my phone number
Dec 1, 2019 10:28:20 PM by Avery O
Hi Mike,
I apologise for the inconvenience this has caused you. A member of the Customer Support Team will reach out to you to assist you further with your concern.
Apr 10, 2020 01:15:37 AM by Serkan U
Apr 10, 2020 01:40:39 AM by Goran V
Hi Serkan,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.
Jul 10, 2018 06:09:35 PM by Nick B
Hello, Im trying to complete my profile and when I click continue it comes up with a "please verify phone number" screen. When I enter my phone number it says that it failed to verify. This is my current phone number and it will not let me continue. Please help.
Jul 10, 2018 11:26:23 PM Edited Jul 11, 2018 07:03:05 PM by Avery O
Hi Nick,
I just wanted to check if you've already tried basic troubleshooting steps - clearing your cache, and cookies, and using a different browser? Could you please try verifying your phone number again? Let us know if the issue persists.
Oct 25, 2018 06:43:23 AM by Goran V
Hi Xavier,
One of our team members will reach out to you directly via ticket and assist you further on how to verify your phone. Thank you.
Mar 9, 2020 09:07:59 AM by Torjus M
Mar 9, 2020 09:36:32 AM by Bojan S
Hi Torjus,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you!
May 6, 2019 06:15:20 AM by Pauline Grace M
Hello! I would like to setup my security phone number, but it stated that I exceeded the number of send attempts for that particular number. Would there be a way to reset this? Thank you very much!
May 6, 2019 06:26:48 AM by Goran V
Hi Pauline,
One of our team members will reach out to you via ticket as soon as possible and assist you further with verifying your phone. Thank you.
Jul 28, 2019 02:11:29 PM by Adam B
Hi, I have also ran into the same issue. I have deleted cookes and cache, and have tried using a different browser.
But every time I try to verify phone numer, I get the error
" You failed to verify this phone number. Please provide a different number."
I have even tried using a friends phone number, but I still get the same issue.
Pleas help.
Adam
Jul 28, 2019 03:59:23 PM by Joanne P
Hi Adam,
One of our team members will reach out to you via ticket and assist further in verifying your phone number. Thank you.
Jul 30, 2019 07:43:17 AM by Austin C
Hey there, would you mind reaching out to me as well? No matter what phone number I use, what computer I'm on, I get the same "You failed to verify this phone number. Please provide a different number."
Jul 30, 2019 08:26:52 AM by Bojan S
Thank you for reaching out to us, Austin.
One of our team members will reach out to you directly to assist you with your phone verification process.
Jul 30, 2019 09:56:03 PM by Avery O
Hi MIchael,
A member of the Customer Support Team will reach out to you to assist you with your concern.
Aug 7, 2019 09:50:47 AM by Ian F
I have the same problem as Austin. Can I please get some assitance?
Aug 7, 2019 10:36:21 AM by Bojan S
Hi Kate and Ian,
One of our agents will reach out to you directly to assist you with your phone verification processes.
Thank you for reaching out to us.
Jan 10, 2020 08:08:14 AM by Moussa B
Hi everyone, I also have the same problem. I empty cookies, cache, local storage, but nothing.
Jan 10, 2020 09:17:01 AM by Bojan S
Hi Moussa,
We'll have one of our agents reach out to you via a support ticket to assist you with your concern.
Thank you for reaching out to us.
Jul 30, 2019 08:46:24 PM by Gabriella T
Jul 30, 2019 10:50:33 PM by Avery O
Hi Gabriella,
The Customer Support Team will reach out to you to assist you with your concern.
Jul 31, 2019 04:12:30 AM by Adarsh K
i was trying to verify my cell number . but i am not reving any text message from upwork please slove the probelm