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Failed to verify phone number

Active Member
Nick B Member Since: Jul 10, 2018
1 of 6

Hello, Im trying to complete my profile and when I click continue it comes up with a "please verify phone number" screen. When I enter my phone number it says that it failed to verify. This is my current phone number and it will not let me continue. Please help.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 6

Hi Nick, 


I just wanted to check if you've already tried basic troubleshooting steps - clearing your cache, and cookies, and using a different browser? Could you please try verifying your phone number again? Let us know if the issue persists. 


-Avery
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Active Member
Xavier S Member Since: Oct 25, 2018
3 of 6

I tried that but it still refused to verify.Kindly assist

Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 6

Hi Xavier,

One of our team members will reach out to you directly via ticket and assist you further on how to verify your phone. Thank you.


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Active Member
Pauline Grace M Member Since: Jul 22, 2018
5 of 6

Hello! I would like to setup my security phone number, but it stated that I exceeded the number of send attempts for that particular number. Would there be a way to reset this? Thank you very much!

Moderator
Goran V Moderator Member Since: Mar 24, 2017
6 of 6

Hi Pauline,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with verifying your phone. Thank you.


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