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Financial Transaction Issue

Hi, Upwork Team!

At 21:13 P.M, April 13, I received a message which asked me to have a video chat to verify my identity within 7 days. I was so busy doing my first job on upwork so I had a video chat at 11:00 A.M, April 19.

And I received a message from upwork which shows I've passed the video verification at 00:19 A.M, April 21(today) and it made me so glad.

I will send you the whole content of that message.

" *** Edited for Community Guidelines ***

But this morning, I got another terrible message which shows my financial transaction has been limited. Why on earth do you send me 2 contradictory messages?

I hope you will fix this issue as soon as possible and let me know.

Regards, Kutenkov

Community Member

Hello Kukentov,


I'm sorry to hear that. I have escalated your concern. Our team representative will remove your temporary account hold shortly. Thank you for your patience.

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