Financial transactions have been limited.

[ushulgaiua]

Hi!
How can I fix this problem?
"Financial transactions for Julia Shulga (16032753) have been limited. Please check your email for additional information or contact customer support. "
I do not have any emails from upwork.

[AveryO]

Hi Julia, 

It looks like you were asked to do a video-chat verification last year, which is why there is a limitation to your account. Please access the email sent to you last year to follow the steps on how you can complete the video-chat verification, and lift the limitation to your account.