Forgot my Security Answer

[meerimai-stanova]

Hi there! Unfortunately, the platfrom is saying I indicate a wrong security answer. How can I reset it in this case? 

[NikolaS]

Hi Meerimai,

Thank you for reaching out to us. Please check out this article for more information on recovering your login information. Let us know if you need further assistance. 

[meerimai-stanova]

I still can't recover it. I forgot my Security Answer.

Thanks.

[NikolaS]

Hi Meerimai,

Thank you for following up. If you have forgotten both your password and security answer, and have no other two-step verification options activated please follow the steps shared here. 

[meerimai-stanova]

Nothing is helping

[NikolaS]

Hi Meerimai,

I checked and it seems that you are already in correspondence with our team on your support ticket.  If you are unable to log in to your Upwork account to check the ticket, please check your email. If it's not in your inbox, kindly try checking your spam folder.