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Forgot my Security Answer

meerimai-stanova
Active Member
Meerimai S Member Since: Jul 30, 2021
1 of 6

Hi there! Unfortunately, the platfrom is saying I indicate a wrong security answer. How can I reset it in this case? 

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
2 of 6

Hi Meerimai,

 

Thank you for reaching out to us. Please check out this article for more information on recovering your login information. Let us know if you need further assistance. 

 

~ Nikola

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meerimai-stanova
Active Member
Meerimai S Member Since: Jul 30, 2021
3 of 6
I still can't recover it. I forgot my Security Answer.

Thanks.
egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
4 of 6

Hi Meerimai,

 

Thank you for following up. If you have forgotten both your password and security answer, and have no other two-step verification options activated please follow the steps shared here

 

~ Nikola

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meerimai-stanova
Active Member
Meerimai S Member Since: Jul 30, 2021
5 of 6
Nothing is helping
egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
6 of 6

Hi Meerimai,

 

I checked and it seems that you are already in correspondence with our team on your support ticket.  If you are unable to log in to your Upwork account to check the ticket, please check your email. If it's not in your inbox, kindly try checking your spam folder.

 

~ Nikola

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