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Forgot my security question and cannot close my old account

Active Member
Guy B Member Since: Jun 24, 2019
1 of 3



I have now found out that due to mistake I have opened 2 accounts instead of one.


This happened a while ago, and now I have an old account (with the right email) that cannot be reached due to that I have forgotten my security question, and a current account with the wrong email adress that cannot be changed to the accurate one.


Can someone please help me ?


I don't have upwork support email to send from the accurate email. Maybe someone can let me know what is the support email?


thanks !


Community Guru
Preston H Member Since: Nov 24, 2014
2 of 3

re: "Maybe someone can let me know what is the support email?"


That is not how this works.

You will need to work through a Customer Support ticket.


Work with them to CLOSE the second account you created.

As you already have realized, you may not have two separate accounts.

Bojan S Moderator Member Since: Mar 9, 2018
3 of 3

Hi Guy,


Could you please click on my name and send me a PM with a username and email address of the account you're referring to.


I'll check that for you and assist you accordingly.


Thank you.

~ Bojan