Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: Forgot my security question and cannot close my old account

826b2b80
Active Member
Guy B Member Since: Jun 24, 2019
1 of 3

Hi

 

I have now found out that due to mistake I have opened 2 accounts instead of one.

 

This happened a while ago, and now I have an old account (with the right email) that cannot be reached due to that I have forgotten my security question, and a current account with the wrong email adress that cannot be changed to the accurate one.

 

Can someone please help me ?

 

I don't have upwork support email to send from the accurate email. Maybe someone can let me know what is the support email?

 

thanks !

 

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
2 of 3

re: "Maybe someone can let me know what is the support email?"

 

That is not how this works.

You will need to work through a Customer Support ticket.

 

Work with them to CLOSE the second account you created.

As you already have realized, you may not have two separate accounts.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3 of 3

Hi Guy,

 

Could you please click on my name and send me a PM with a username and email address of the account you're referring to.

 

I'll check that for you and assist you accordingly.

 

Thank you.


~ Bojan
Untitled