🐈
» Forums » New to Upwork » Forgot my security question and cannot close ...
Page options
826b2b80
Community Member

Forgot my security question and cannot close my old account

Hi

 

I have now found out that due to mistake I have opened 2 accounts instead of one.

 

This happened a while ago, and now I have an old account (with the right email) that cannot be reached due to that I have forgotten my security question, and a current account with the wrong email adress that cannot be changed to the accurate one.

 

Can someone please help me ?

 

I don't have upwork support email to send from the accurate email. Maybe someone can let me know what is the support email?

 

thanks !

 

2 REPLIES 2
prestonhunter
Community Member

re: "Maybe someone can let me know what is the support email?"

 

That is not how this works.

You will need to work through a Customer Support ticket.

 

Work with them to CLOSE the second account you created.

As you already have realized, you may not have two separate accounts.

BojanS
Community Manager
Community Manager

Hi Guy,

 

Could you please click on my name and send me a PM with a username and email address of the account you're referring to.

 

I'll check that for you and assist you accordingly.

 

Thank you.

~ Bojan
Upwork
Latest Articles
Featured Topics
Learning Paths