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Format of "Card Number" is invalid

Active Member
Patrick F Member Since: Mar 17, 2017
1 of 5

I'm trying to set up to pay a freelancer but I've tried 3 different credit card formats and all of them are giving the same error:


Format of "Card Number" is invalid


Here are the 3 formats




xxxx xxxx xxxx xxxx


Is this a bug?

Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
2 of 5

Hi Patrick,


You should be able to add your credit card number in the first format (without spaces or dashes):




Do you see the error after you complete all the information and click Add Card? Please, note that prepaid cards can't be added as a payment method.

~ Valeria
Active Member
Imran A Member Since: Sep 7, 2020
3 of 5

I have an HBL card. But I have a problem.
I posted the job, but due to billing issue I deleted the job.


Please solve me.


Pradeep H Moderator Member Since: Jan 11, 2021
4 of 5

Hello Imran,


I'm sorry to hear about the issue while adding billing method. Could you please contact your bank to check if international transactions are enabled on your card. You can also try using a different card to check if problem persists. 


Thank you

Pradeep H.

Community Guru
John K Member Since: Feb 17, 2015
5 of 5

Perhaps. One way to test would be using a different browser. If that's inconvenient, empty cache, delete cookies, restart your browser, and try again. Good luck.

"No good deed goes unpunished." -- Clare Boothe Luce