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halo-hj
Member

Freelancer Plus plan

How can I contact Upwork???

My 70 connects are not showing on the system. I just upgraded to freelancer plus and I only received 54 connects (I just used one). Where are my other connects??

2 REPLIES 2
prestonhunter
Member

re: "How can I contact Upwork???"

 

One way is to post questions right here in the Community Forum.

 

re: "My 70 connects are not showing on the system. I just upgraded to freelancer plus and I only received 54 connects (I just used one). Where are my other connects??"

 

Answer: The connects you receive are prorated according to your billing cycle.

 

"For example: If you upgrade seven days into your billing cycle, you'll get the 10 monthly Plus Connects bonus and 14 prorated Connects (two per day), for a total of 24. Starting the next billing cycle, you'll receive the full 70."

 

Read:

Membership Plans: Basic & Plus

nkocendova
Member

Hi Henry,

When you upgraded to the plus membership plan, then the connects you receive are prorated. You can find more information about this here.

~Nina
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