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» Forums » New to Upwork » Re: Get Paid
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Vahagn's avatar
Vahagn A Community Member

Get Paid

Hi all. I just got my first earnings on my Upwork balance. But every time I try to withdraw it to my PayPal account, the transaction gets declined, and the payment method becomes disabled. I wonder, the problem comes from my Upwork account or Paypal account. Has anyone encountered the same problem before?

3 REPLIES 3
NourEddine's avatar
NourEddine Y Community Member

I strongly recommend you reach to support.upwork.com , sometimes bugs happens or false positives fraud detection fires.
Vahagn's avatar
Vahagn A Community Member

Unfortunately, I'm not able to reach the support team. Every time I try to connect the bot redirects me to this page and says that moderators will resolve my problems if I post it here.

Nikola's avatar
Nikola S Retiring Moderator

Hi Vahagn,

 

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola