Getting paid for hours logged after contract ends

[rosiess]

Hi, I show I have 44 hours logged but have only been paid for 24 to date. The contract has ended, and I don't see any pending payments for the 20 hours billed but not yet paid. What do I need to do? Thanks.

[BojanS]

Hi Rosemary,

You can check your Pending tab and In Review tab in order to confirm the status of the payments you're referring to. 

Please check the Weekly Billing Cycle article for more information about the schedule to release hourly payments. It takes about 10 days for payments to be processed. The first week is when you log time on an hourly contract, which ends every Sunday. The client then has 5-days to review, and/or, dispute any the hours logged on the Work Diary. If there are no issues with the hours logged, the payment for the contract will then go to a 5-day security period before it becomes available on your account.

Thank you!