Sep 24, 2019 07:01:35 AM by Dan S
I am unable to verify my bank account for payment. When I try, I get a message saying two credits from Upwork were made on 3-1-17 but there are no such credits on my bank statement so I am unable to verify my account and there unable to get paid.
Sep 24, 2019 07:13:05 AM by Ambrož B
Did you provide correct information about your account??
Try also to ask at your bank if they get any money from upwork for you??
Sep 24, 2019 07:20:40 AM by Bojan S
Hi Dan,
I see that you were in touch with our support team via this support ticket regarding this very recently, so please allow time to them to respond and assist you further with this concern!
Please note that once you re-add your bank account information it can take 3-5 days for the deposits to show up in your bank account.
Thank you for your patience!
Nov 7, 2019 06:21:04 AM by Bonnie R
I have the same problem as Dan S. The 3-1-17 deposits are examples, and when I follow the example format to enter the deposits made in my account today, it keeps saying they're the wrong amount. Now it's saying I've exceeded the amount of times I can try to verify my account and that I'll have to have a video verification. The video verification supposedly starts when you click on the alert link, but no such link shows up in my messages, on My Job Feed page, or anywhere in my account settings. At this point, how can I verify my account? Thanks.
Nov 7, 2019 06:44:17 AM by Goran V
Hi Bonnie,
One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.
May 5, 2020 10:15:41 AM by Richard M
I need help with verifyingmy bank account as well, can someone reach ou to me?
May 5, 2020 11:04:01 AM by Bojan S
Hi Richard,
Please note that once you add your bank account information it can take 3-5 days for the deposits to show up in your bank account.
Thank you!