Glitches and Bugs

[Michael P]

I posted a job, started filtering people to invite to the job (apply), and partway through I decided to upgrade my account. After doing so, I continued inviting people, but after I stopped, I see now that my "job was cancelled" (not by me), and I am at Basic level! What gives?

[Aliyu M]

Contact the Support Center 

[Michael P]

I've looked everywhere for a contact link, but everything led me here.

I've been going around in circles. 

[Bojan S]

Hi Michael,

We'll have one of our agents reach out to you via support ticket to assist you with your concerns.

Thank you for reaching out to us. 

[Michael P]

Thank you Bojan, I actually tried to reach out to you ("Message"), but I got the red error stating I did not have the priviliges to message you.

Nowhere on this site AT ALL can I find a place to submit a support ticket, only FAQs and a chat window with a BOT (ugh!)

If someone reaches out, I would appreciate that, as I'm very stressed right now because I paid money to UpWork and am having things taken away from me!

[Bojan S]

Hi Michael,

I apologize for the inconvenience this caused. A member of the team has reached out to you already and is awaiting your response. If you aren't able to see the email you should also be able to access the ticket directly here.