May 16, 2019 06:56:53 AM by Paritosh M
Really frustrating!!!! How to get help from upwork when support page keep redirecting you to my job feed!!!!!!!
Solved! Go to Solution.
May 16, 2019 07:54:17 AM by Goran V
Hi Paritosh,
Our team will check your account and updated it accordingly as soon as possible. I`ve also updated your visibility back to public. Thank you.
May 16, 2019 07:06:33 AM by Petra R
Paritosh M wrote:Really frustrating!!!! How to get help from upwork when support page keep redirecting you to my job feed!!!!!!!
What do you need help with?
May 16, 2019 07:46:33 AM by Paritosh M
Hi Petra,
Below are my queires :
1). WHY? Help & Support keep redirecting to me jobs feed. Is this some kind of web bug ?
2). My Profile is Private. I need to make it public .
May 16, 2019 07:54:17 AM by Goran V
Hi Paritosh,
Our team will check your account and updated it accordingly as soon as possible. I`ve also updated your visibility back to public. Thank you.
Oct 28, 2019 08:41:00 PM by Kelli C
Please note that I am encountering the same problem, and that it is preventing me from being able to verify my account. I have a limited time to verify my account, and I have a project currently on-going. Please help ASAP!
Oct 28, 2019 10:59:06 PM by Avery O
Hi Kelli,
I'm sorry for the delay as I had to check this with the team. The Customer Support Team will reach out to you directly through an email support ticket to assist you further with your account.
Jul 13, 2020 12:35:26 PM by Toni W
Jul 13, 2020 01:43:45 PM by Bojan S
Hi Toni,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.
Jul 13, 2020 02:05:38 PM by Toni W
Jul 13, 2020 03:38:40 PM by Bojan S
I'm sorry to hear that issue persists, Toni.
Could you please share the screenshot of the error message if you're seeing one so that we can assist you accordingly?
Thank you!
Mar 28, 2022 06:52:13 AM by Jenish J
I am also facing the same issue.
Whenever i click on Help or Support menu it will redirect me to Job Listing page.
I need a help from upwork related to my job but i am not able to acess Help and Support section.
Please someone help, how can i resolve this issue?
Mar 28, 2022 07:51:55 AM by Andrea G
Hi Jenish, I am sorry you're experiencing issues contacting support. A quick way to contact support is by clicking the question mark icon that shows at the bottom right corner of this page. If you're having trouble accessing it, could you please try clearing your cache and cookies or logging in with a different browser?
You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can click "Get Support" for more options, including contacting our support team.
We'll also be happy to assist you with your issues here, could you please let us know more details?
Mar 28, 2022 10:29:22 AM by Jenish J
Hi Andrea,
I have also tried that option but when it is asking for login it will again redirect to my Job Listing page.
I checked it now and issue is still there.
Mar 28, 2022 12:33:34 PM by NikolaS N
Hi Jenish,
Thank you for following up. Could you please share more information about the issue you experience and we will be happy to assist you or connect you with the appropriate team?
Mar 28, 2022 06:05:52 PM by Jenish J
I am attaching a 2 video please look that.
From the menu if i click on Help it will automatically redirect to Job Listing page.
1. https://drive.google.com/file/d/1uXZDluCc-sazwde3aZTlufcCSjtx0ht-/view?usp=drivesdk
2. https://drive.google.com/file/d/1uUBdTBDdESE9MIce_r5jVLBjdVZzH_Iz/view?usp=drivesdk
Let me know if you need more info
Mar 28, 2022 07:34:33 PM by Joanne P
Hi Jenish,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Mar 28, 2022 06:47:20 AM by Jenish J
I was trying to use help and support section from last one week but I am unable to use it. Whenever I click on help or support it will redirect to my upwork dashboard. I have also check the same under incognito web tab of chrome browser.
May 30, 2023 07:18:50 AM by Ben B
It's infuriating that we, as paying customers, are still dealing with this persistent issue of being redirected from the Help and Support page to the Jobs Feed on Upwork. This isn't a minor hiccup; this issue has been reported for four long years, causing needless frustration for countless users. It is inexcusable that a platform of Upwork's stature has not dedicated sufficient resources to permanently resolve such a fundamental problem. Their proposed 'solutions' like clearing cache and cookies, using a different browser, seeking help through an icon, or escalating to their team are merely stopgap measures, not addressing the core issue. It's annoying to think that even though we're paying for these services, Upwork seems incapable of providing essential customer support. The fact that they allow this problem to persist highlights a disappointing disregard for their customers' experiences.
May 30, 2023 09:03:41 AM by NikolaS N
Hi Ben,
Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jul 7, 2023 12:02:18 PM by Trinna W
I am having the same issue and it's so frustrating! It's shocking to see that this has been reported for 4 years! Everytime I click for Help and Support and redirects me to my job feed. Can someone please assist me or create a support ticket?
Jul 7, 2023 02:45:20 PM by Arjay M
Hi Trinna,
I'm sorry you're having difficulties contacting our support team for assistance. Could you please tell us more about your concern so we can assist you accordingly? Looking forward to your response.
Jul 8, 2023 11:37:00 AM by Trinna W
Hi Arjay,
When I click Help & Support it redirects me to my job feed. I'm need help with having some feedback removed.
Jul 8, 2023 12:49:46 PM by Luiggi R
Thank you so much for following up, Trinna. I can see that you aren't currently Top Rated and feedback removal requests are only limited to Top Rated freelancers. You may want to check out this help article for more information. Don't hesitate to reach out if you have further questions.
Jul 8, 2023 01:39:10 PM by Trinna W
Thank you for your help. Do you know when the Help and Support issue (when I click on it I'm redirected to my job feed) will be resolved?
Jul 8, 2023 02:37:13 PM by Luiggi R
I checked with our support team, and it looks like an issue with your account prevented you from accessing the Help and Support page. The problem is now resolved on our end, and you should be able to access it. You may need to clear the cache and cookies on your browser. Don't hesitate to follow up if you experience any problems, Trinna!
Aug 29, 2023 06:59:14 AM by Annie Jane B
Hi Numam,
Could you please share why you need to contact our support team so we can properly assist you?
Aug 31, 2023 06:47:28 AM by Numan I
I just wanna know why I am unable to see the customer support page, whenever I try to open the customer support page, it redirects me to upwork.com