Hard to navigate site

[bc31e7bb]

I know I am not computer literate, but compare this site to Uber (which is the whole idea of the site - connect a client with a job, just like connect a passenger with a ride, and do it via a site). Your site is MUCH MUCH too complicated. Not only too many steps, but the page layout is not intuitive at all. When I do one step I have to guess what I am to do next. AND I get error messages even when something has been done successfully (!), and what works on one browser does not work on another browser. This is not a well thought out layout and interface at all. Oh, and even when searching for a freelancer, I was given many irrelevant suggestions/hits, although I ultimately found a fine one. Uber would be out of business if it was one-tenth as bad as this site. The service is potentially good - I needed a freelancer to work on a Wordpress site, and that can be done remotely - but I spent more time on your site, and chats, and a phone call, than working with the freelancer! That is not a good business model! Even trying to establish a payment method proved to be a nightmare as the site couldn't "validate" a perfectly valid and functioning PayPal account. The site showed zero (0) hires even after I'd finally hired someone! And I'm still trying to figure out how to compliment the freelancer I did hire. Part of it is me, of course, but  I don't have trouble working with Amazon, or Uber, or my bank, etc. online.

[bobafett999]

Hey what do you expect? 

**Edited for Community Guidelines**

Well I do agree that it is cumbersome and non intuitive, but it is not that bad.  Comparision with Uber is apples and organges.  Think of the site as Air B&B. Any problems just call them up.  Customer support is very good.  For a client they will bend backwards (They have been good to me as a freelancer as well).

[kochubei_valeria]

All,

A couple of posts and replies to them on this thread have been edited or removed as they were in violation of the Community Guidelines.

[kochubei_valeria]

Hi Abe,

Sorry you feel this way about Upwork interface. Taking into consideration the complexity of the site, we're continuously improving the site to make it more responsive and efficient.

Thank you for your feedback.