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Community Member

Headshot upload error

My headshot won't upload properly - the image is sideways (rotated left or right) when I add it, then after cropping, it says there was an error in uploading. Please help!

Community Member

Hi Renee Marie,


If the picture you are trying to upload was taken using a smartphone, the file may have some meta data attached to it. A Community member has shared this site with instructions to resolve this issue before. Hope this will help.

Community Member

Has anyone figured out a solution when the image gives numerous responses whne trying to upload a head shot? I'm getting image isn't big enough, so I resize, erroe loading image, so I try to crop, nothing is working. The image has a wooded backgorund of trees. Anyway would love some help. Thanks!

Community Manager
Community Manager

Hi Meissa, 

That's really a nice photo! Could you please try uploading a different photo with a basic background to see if this should resolve the issue? 

I usually recommend a passport-type photo where it's a clear headshot of yourself, showing your face clearly. Let me know if this works.

~ Avery

Thanks so much! I uploaded a different size and it worked! Thanks again for
the response : )
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