Help! My phone number is associated with an old account.

[77bc0f0f]

I used to have a account, but I closed it. That was a little over a year ago if memory serves me correctly. I'm back and I would like to open a new account. The issue is step 11, with my phone number. It appears that my phone number is tied to the old account. I need to have my phone number stripped from the old account since it was formally closed, so that I am able to use it for this new account. I am not looking to reactivate the old account, so kindly do not offer that as a solution. Please strip my phone number from the old Account so that I may use it for this new account which has all of my relevant information.

[martina_plaschka]

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Angela B wrote:

I used to have a account, but I closed it. That was a little over a year ago if memory serves me correctly. I'm back and I would like to open a new account. The issue is step 11, with my phone number. It appears that my phone number is tied to the old account. I need to have my phone number stripped from the old account since it was formally closed, so that I am able to use it for this new account. I am not looking to reactivate the old account, so kindly do not offer that as a solution. Please strip my phone number from the old Account so that I may use it for this new account which has all of my relevant information.

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Even if you don't want to hear it, your only possible solution is to activate the old account, as a person is only allowed to have one account, ever. A moderator will help you to do that, I'll flag your post. 

[g_vasilevski]

Hi Angela,

I would like to clarify that freelancers are allowed to have only one account. Opening more than one account is a serious violation of our TOS.
Please reach out to me via PM (click on my name) with more details about your original account so that I can assist you further. Thank you.

[77bc0f0f]

I don’t remember the details of my old account.

[g_vasilevski]

Hi Angela,

Our team just reached out to you via ticket on the account you`re currently using and will assist you further with your original account. Thank you.