Sep 5, 2018 08:22:20 PM by Ted S
How do I get support if the help button is not showing on my account? ... My connects did not top up on the 1st but I am unable to contact support.
- My account is not suspended
Thank you
Solved! Go to Solution.
Sep 5, 2018 08:32:31 PM by Petra R
@Ted S wrote:How do I get support if the help button is not showing on my account? ... My connects did not top up on the 1st but I am unable to contact support.
What is your monthly billing cycle?
Connects do not refresh on the 1st of the month (unless that happens to be your monthly billing cycle.)