Horizontal bars going across video when using Zoom

[5bc633de]

I tried my new usb web cam during a meeting. It causes fixed horizontal bars across the screen. I am nearly certain it is from the refresh rate of the camera and the lighting in the room.

How do others get around this issue? I can't imagine I am the only one that is using a web cam, windows 10, and am in a room with LED or flourescent lighting... Just thought I would see if others have been able to solve this.

FWIW, it looks worse when using the Zoom call via Upwork chat...

Thank you!!

[tinker_bell3]

Hi Dustin,

I'm sure other community members would be happy to share their tips with you, but I would also like to share this help article which contains helpful information about the Upwork call feature. 

[5bc633de]

Thnaks, Joanne. I took a look at the link but was not able to find anything pertaining to camera settings, at least settings pertaining to the issue at hand.

I am quite confident it has to do with the rolling shutter speed of the camera being in sync with the lighting, but I just don't know what to do about it, and would be surprised if no others have run into the issue before.

Thanks!!