Jim, you need to begin by reading Vladimir's post within "New to Upwork" entitled "Getting Started on Upwork." In addition there's an absolute wealth of information within this Community; all you have to do is search and read. Additionally, there's helpful information within "Help and Support." You have much to learn yet before beginning work on the Upwork platform; perhaps beginning with not showing your negative tests and scores.
This is the post Pat is referring to. Please, check out the resources linked in it as it may help you get to a successful start on Upwork. You may also need to improve your profile, make sure your profile title clearly describe what you do, add some items to your portfolio and hide Below Average test results until you can retake them