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» Forums » New to Upwork » Re: How can I contact support team?
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62eed501
Community Member

How can I contact support team?

I want to contact directly upwork.com support team. How can I do it?

ACCEPTED SOLUTION

Ahmet:
you don't need to create a help desk ticket.

 

What is your question?
People can answer your question right here in the Forum.

View solution in original post

9 REPLIES 9
prestonhunter
Community Member

You could cleate a Support Ticket.

 

But it is nearly always better to ask questions right here in the Forum.

 

What is your question?

I couldn't find any buttons to create a ticket. can you tell me where is the button with details? @preston

Ahmet:
you don't need to create a help desk ticket.

 

What is your question?
People can answer your question right here in the Forum.

Preston, You are guided so useful info; I also prefer to write or view someone answer upwork forum to get solutions. But when its gonna unevitable then go to upwork support and create support ticket.

AveryO
Community Manager
Community Manager

Hi Md Ibrahim, 

Have you tried the steps shared by Valeria? Alternatively, our team of Community Moderators (me, Valeria, and other moderators) is here to assist users with their concerns. 

Is there anything I can help you with today? 


~ Avery
Upwork
tmedard
Community Member

Hello,
I am contacting you to help me solve a withdrawal problem on my account.
The withdrawal was made on May 12, 2021.
I noticed after withdrawal that I had entered the 22 digits wrong. Instead of 6554, it is 6584 at the end.
I have not received the money in my local account until today.
Waiting for a positive response to my request,
Sincerely

g_vasilevski
Retired Team Member
Retired Team Member

Hi Medard,

 

Since your payment method is not correct, the funds should be reversed back to your Upwork account. If you haven't received the funds after 8 business days, feel free to follow up here and our team will assist you further. thank you.

~ Goran
Upwork
kochubei_valeria
Community Member

Hi Ahmet, 

 

In general, you can to to this page, click Get Help button at the bottom of the page, share some information about your account issue and you'll be able to access your options to contact support. That said, just as Preston mentioned, you can share your question or information about your issue here and we'll be happy to help you or connect you with the team that can.

~ Valeria
Upwork
avirockx007
Community Member

Dear Ahmet!

 

No need to contact the support team. You can easily write here about what issue you are facing the contributors & mods will hopefully help you out 24/7...!!!

 

 

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