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Address Not Recognized

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1961 of 3,880

Hi Kathi,

 

I checked this for you and I was not able to replicate the issue you are experiencing. Please, try clearing your cache and cookies and using a different browser to check if you are able to click on the field above the street field which is greyed, click the one with the text ''Start typing your address'' and you will be able to update your address information.

 

Let us know if you need further help.

 

Thank you.

~ Bojan
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Active Member
Lydia P Member Since: Jun 10, 2019
1962 of 3,880

The system will not accept my address and keeps changing it to another city. I tried messaging a moderator because that was the solution posted in the forum, but the system says I do not have that priviledge or ability.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1963 of 3,880

Hi Lydia,

 

May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue.

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
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Active Member
Janina M Member Since: Jun 11, 2019
1964 of 3,880

Hello! I set up a freelance profile yesterday. After hitting "Review Application," the profile setup page basically refreshed, but with the following message on top:

"If your profile is approved, it will become the public profile you’ll use to market your freelance business to clients (you can edit it after approval)." Does this mean that the profile is currently under review or did I end up in a buggy loop? I didn't receive any confirmation email from Upwork, so I'm guessing it's a bug rather than the profile being reviewed. If not, the UX could probably be improved here... In any case, I'd be greatful for ideas on how to interpret this/what to do. Thanks! 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
1965 of 3,880

Hi Janina,

If you`re ready please go to the bottom of the page and click on Review Application.
If you`re directed back to the same page please try clearing your cache and cookies or logging in with another browser. Thank you.


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Active Member
Janina M Member Since: Jun 11, 2019
1966 of 3,880

Dear Goran, 

 

Thank you for your prompt reply. Unfortunately, those suggestions don't help, I had tried them before asking the community (i.e., hit "Review Application," empty cache/delete cookies, use Chrome, Firefox, Brave). Attached is a screenshot of the message I end up with. Do you have any other suggestions? Or does it just mean my profile is actually under review? Thanks! 

 

Best, 

Janina 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
1967 of 3,880

Hi Janina,

 

Unfortunately no, your application is not submitted for a review. One of our team members will reach out to you via ticket as soon as possible and assist you further with your application. Thank you.


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Active Member
Janina M Member Since: Jun 11, 2019
1968 of 3,880

Great, thank you! 

Best, Janina

Active Member
Sarah D Member Since: Jun 11, 2019
1969 of 3,880

I've made my new account, verified, logged in, and I'm trying to make the freelance application but whatever I do, I can't enter my street address. I've tried the autofill, I've tried manually typing it, but it's still greyed out. I can't continue the application at all. Any help is appreciated. 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1970 of 3,880

Hi Sarah,

 

I checked this for you and I was not able to replicate the issue you are describing. Please, try clearing your cache and cookies and using a different browser to check if you are able to click on the field above the street field which is greyed, click the one with the text ''Start typing your address'' and you will be able to update your address information.

 

Let us know if you need further help.

 

Thank you.

~ Bojan
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