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Re: I didn't receive a text message verification code

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2471 of 6,713

Hi Inzimam,

 

I checked your account and I can see that you are yet to submit your profile for review. You need to click the review application button and please, make sure you did not miss any section of the profile creation process. Any portion that is highlighted in red needs to be filled in. Please review your application and update the missing fields to be able to submit your profile for review. In this case, please update the "City" field and resubmit your profile for review. 

Once you submit your profile, it takes at least 24 to 48-hours for the process to complete and you will be notified via email about your account.

 

Thank you.

~ Aleksandar
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Active Member
Rabia S Member Since: Jun 15, 2019
2472 of 6,713

Hello,

I opened an account recently and still waiting for approval. How long does it generally take for an account to be approved?

 

Thanks

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2473 of 6,713

Hi Rabia,

 

Thanks for reaching out to us. It looks like you haven't submitted your profile for a review yet. Please, make sure all the fields are completed and then click Review Application at the bottom of the page. Our team will reach out to you with the results.

 

Thank you.

~ Aleksandar
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Active Member
Tyler P Member Since: Jun 15, 2019
2474 of 6,713

I am trying to sign up, I keep hitting the verify button and nothing is happening, can someone please help?

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2475 of 6,713

Hi Tyler,

 

Thank you for reaching out to us. I checked and it seems that you haven't submitted your profile for a review yet. You are required to fill out the Country field and then click Review Application at the bottom of the page. Our team will reach out to you with the results within 24 hours. Let us know if the issue persists. 

 

Thank you.

~ Aleksandar
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Active Member
Tyler P Member Since: Jun 15, 2019
2476 of 6,713

That doesn't help. I have my profile done. I click on "continue" the box pops up to verify my phone number. I put my number in, click the button and nothing happens. I've done this on mobile, Chrome and Edge and they all do the same thing. The number is correct, but it isn't even telling me it sent it, just acting like I didn't even click the button.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2477 of 6,713

Hi Tyler,

 

Thanks for following up. One of our team members will reach out to you directly via support ticket to assist you further.

 

Thank you.

~ Aleksandar
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Active Member
Tyler P Member Since: Jun 15, 2019
2478 of 6,713
Aleksander,

I don't see anything when I click that link.

Tyler
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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2479 of 6,713

Hi Tyler,

 

One of our team members will reach out to you in a timely manner which will be displayed on this link. We thank you for your patience.

~ Aleksandar
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Tyler P Member Since: Jun 15, 2019
2480 of 6,713

Aleksander,

 

It has been 2 days and nothing is in my requests yet. Is there a number I could call or somehow someone could actually reach out to me?

 

Thanks,

 

Tyler