I didn't receive a text message verification code

[Rabia S]

Hello,

I opened an account recently and still waiting for approval. How long does it generally take for an account to be approved?

Thanks

[Aleksandar D]

Hi Rabia,

Thanks for reaching out to us. It looks like you haven't submitted your profile for a review yet. Please, make sure all the fields are completed and then click Review Application at the bottom of the page. Our team will reach out to you with the results.

Thank you.

[Tyler P]

I am trying to sign up, I keep hitting the verify button and nothing is happening, can someone please help?

[Aleksandar D]

Hi Tyler,

Thank you for reaching out to us. I checked and it seems that you haven't submitted your profile for a review yet. You are required to fill out the Country field and then click Review Application at the bottom of the page. Our team will reach out to you with the results within 24 hours. Let us know if the issue persists. 

Thank you.

[Tyler P]

That doesn't help. I have my profile done. I click on "continue" the box pops up to verify my phone number. I put my number in, click the button and nothing happens. I've done this on mobile, Chrome and Edge and they all do the same thing. The number is correct, but it isn't even telling me it sent it, just acting like I didn't even click the button.

[Aleksandar D]

Hi Tyler,

Thanks for following up. One of our team members will reach out to you directly via support ticket to assist you further.

Thank you.

[Tyler P]

Aleksander,

I don't see anything when I click that link.

Tyler

[Aleksandar D]

Hi Tyler,

One of our team members will reach out to you in a timely manner which will be displayed on this link. We thank you for your patience.

[Tyler P]

Aleksander,

It has been 2 days and nothing is in my requests yet. Is there a number I could call or somehow someone could actually reach out to me?

Thanks,

Tyler

[Bojan S]

Hi Tyler,

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

Thank you for your patience.