You're an exclusive member of the agency, this means you can only work on projects under the agency.
If you would like to work as an independent freelancer as well, the agency owner will need to change your status to a Non-Exclusive member. If you have any additional questions let me know.
I'm here helping out my wife.
I've sent the ticket here about it a month ago.
She created it according to Dear Mr.Bojan's advice of Upwork.
But, 24 hours later, she has not received any replay so far.
When she logged in to her account it says "You should hear back within 24 hours. You will be able to submit proposals once your profile is approved."
Does anyone have an idea on how to resolve this?
My wife's profile is **Edited for Community Guidelines**
Thanks for reaching out to us. Unfortunately, we are unable to discuss the details of your wife's account with you for privacy reasons. We hope you understand. Please let your wife know to reach out to us directly and we'll be able to assist further.
Dear, Mr. Aleksandar.
Thanks for your response.
She said to me, she can't access here because her account not approved yet. The new topic button is inactive.
Could you kindly tell me how she to send the ticket here?