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Re: I have been stuck on this page for days now?

Active Member
Matt V Member Since: Oct 16, 2019
2541 of 3,332

Hi guys,

 

I signed up on the website as a freelancer on Sunday and then received an email saying "We will notify you of our decision by email within 24 hours." but I didn't receive anything yet.

 

Actually, every time I open my Upwork account it shows my "Create your profile" page with my details.

 

As I'm new, I don't know - it really takes that long?

 

Thanks,

 

Matt

Community Guru
John K Member Since: Feb 17, 2015
2542 of 3,332
Matt, the 24 hour email interval is more honored in the breach than the observance.
__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce
Moderator
Avery O Moderator Member Since: Nov 23, 2015
2543 of 3,332

Hi Matt, 

 

I checked your account and I can see that you are yet to submit your profile for review. You need to click the review application button to make sure you did not miss any section of the profile creation process. Any portion that is highlighted in red needs to be filled-in. Please review your application and update the missing fields to be able to submit your profile for review. In this case, please update the city field and resubmit your profile for review. 

 

Once you submit your profile, it takes at least 24 to 48-hours for the process to complete and you will be notified via email about your account.


-Avery
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Active Member
Lukas L Member Since: Oct 21, 2019
2544 of 3,332

Hi, I've created my profile on 16.10 and I have same problem as Matt. I submitted it for review 3x times (city update and send for update). But still i see create profile page.

 

Can you please look at it?

 

Thanks

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2545 of 3,332

Hi Lukas,

 

One of our team members will reach out to you via ticket/email as soon as possible and assist you further with your application. Thank you.


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Active Member
Peter M Member Since: Oct 23, 2019
2546 of 3,332

I have benn stuck on this "create profile" page for about 5 days now, I have been clicking "Review Application" numerous times but it doesn't let me get access to the upowrk website with the job offers. What do I do? 

Highlighted
Community Guru
Joan S Member Since: Mar 18, 2019
2547 of 3,332

Peter - Your application has not yet been approved and you are therefore unable to make proposals to jobs.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2548 of 3,332

Hi Peter,

 

Looks like you just recently successfully submitted your profile for the review. The review process takes 24 hours from the time you submitted your profile for review. Once the process is complete, you will receive an email and a notification to your Upwork account to update you about your profile approval status. 

 

Thank you.

~ Bojan
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Active Member
Mark Mikhail S Member Since: Oct 23, 2019
2549 of 3,332

Hello, would just like to inquire if my account has already been approved. I am able to submit proposals however, I am unable to see identity verification and my account had been inactive for couple of years.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2550 of 3,332

Hi Mark Mikhail,

 

I checked and your account has already been accepted and you have already sent few proposals to jobs. Please, make sure you check resources in this post to help you get started.

 

It doesn't look like you are required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future.

 

Thank you!

~ Bojan
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