I apologise for the delay. I will go ahead and check this with the team so that they can proceed with a review of your profile registration. If there's a need, a member of Customer Support Team may reach out to you through an email to assist you with your concern.
Unfortunately, we are unable to discuss the details of another user's account with you for privacy reasons. We hope you understand. I will forward your friend's account information with the team so that they can proceed with reviewing the account. Kindly let your friend know to expect an update about their account registration soon.