How can I request for lift off the 8 years old (oDesk) suspension due to Agency usage?

[#1]

Hey Gurus, 

So I have return to UpWork after almost 8 years and when I tried to use one of my regular email to login after all these years, I realized that this account has been suspended by previous company name - oDesk. 

At that point of time, in 2012 I have been working in Agency/Company back in India. It's been 4 years I have moved to Canada, but now when I need to re-use my account to get back into the business, I can't seem to find a way to request for the lift-off that old suspension. 

I think the platform suspended my account because it was being used by that IT company that I used to work, in which I haven't been working since 2014. 

Does anyone has idea on how can I solve this , if it's possible at all? 

Please help.

Thanks

Keyur

[#2]

Hi Keyur,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.

[#3]

Thank you Goran. Appreciate the efforts. Let me know how can I help explain the sitution better if needed. 

Have a great day.