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How do I know client's name?

Active Member
Crystal E Member Since: Mar 9, 2017
1 of 14

When writing a proposal, how do I know the name of the client?  I would like to address it to them, but I can't seem to find it in the job posting.




Community Guru
Preston H Member Since: Nov 24, 2014
2 of 14

You don't need to know the client's name.


Upwork doesn't want you to know the client's name.


Not because you did anything wrong.


But because scoundrels were abusing the privilege, and were using the names to contact clients directly, to pester them or to offer to work off-platform.


Even when we did have the client's name, I never looked at it or used it. When you write your proposals, just tell the clients what you are going to do for them and how you will work on the project they described in the job posting. No names.

Ace Contributor
Md. Sayem H Member Since: Feb 17, 2016
3 of 14

Hello Mr. Preston, You have mentioned that freelancer doesn’t need to know the client’s name and also mentioned that Upwork doesn't want freelancer to know the client's name. Definitely I am agree with you what you are saying regarding of that issue, but do you have any idea that Upwork encouraged to newbie freelancer to mention client’s name in the top of the proposal so that it seems like it’s not a copy/paste proposal (Source - Online Course for new Freelancers > module 3 > Submitting Proposals section). I think this might confused to any new comer. A crystal clear official explanation would be better instead of any own imaginative logic.


Best Regards,

Sayem H13.png

Community Guru
Preston H Member Since: Nov 24, 2014
4 of 14


Out with the old.

In with the new.

Vladimir G Moderator Member Since: Oct 31, 2014
5 of 14

Hi Sayem,


I'll speak with our team about possibly modifying the suggestion you outlined, since client's names will be available only if they decide to include them in their job post. If you come across such a job post, it would still be advised to include their name in your proposal for the reason mentioned in the online guide.

Active Member
Kinza A Member Since: Nov 8, 2018
6 of 14

Hi vladimir,
I always see two names for a client who I am sending my proposal for. I don't understand which one is the true name. Can you explain why upwork shows two names corresponding to one job posted.

Avery O Moderator Member Since: Nov 23, 2015
7 of 14

Hi Kinza, 

I would like to confirm that it's possible that a client is working with a team mate who has another account on Upwork, and they are working together on this project. 

Active Member
Octavio C Member Since: Apr 18, 2019
8 of 14

Vladimir dispite I am new in upwork I believe that upwork should regulate more hard people trying to contract out of the plarform but using it to collect proposals, for example a few days a go I found a job post in which they invite you to add your email for more detalis. I submmit my proposal but I just tell them that I was available in the upwork messenger.

Upwork should know (probably they do) that exist freelancers (like me) that we defend and protect the platform because we believe on it.

Active Member
Julie K Member Since: Feb 4, 2019
9 of 14

Vladimir, this is still a problem, as far as I can tell. I've read articles about winning proposals and viewed Upwork's helpful videos about setting up as a freelancer. Both say to address the client by name instead of simply "Hello." Yet, understandably, the client's name is not available to avoid them being bombarded by desperate freelancers. It would be helpful if this conflicting information was cleared up.


Julie Klein



Active Member
Octavio C Member Since: Apr 18, 2019
10 of 14

Totally agree!