» Forums » New to Upwork » How do you get help on upwork
Page options
Community Member

How do you get help on upwork

My boss sent me a link to join their Team. When I tried to join it didn't do anything. I now seem to have opened an different account which is not linked to their Team. Help please, I need to switch this account as I can't work out how to get access to the Team and don't know what I have done wrong and help button  just directs me to the community board?

Community Manager
Community Manager

Hi Sarah, 

It looks like this client account has been invited to a Team already. Were you meant to have a freelancer account, and were you invited to join a team on your freelancer account?

~ Avery

I was invited to join a team, I stuffed up when joining and creating my own account.

An agent from teh Customer Support Team will reach out to assist you further, Sarah. 

~ Avery
Latest Articles
Featured Topics
Learning Paths