I was accessing the Memberships and connects section, and whenever I go to the membership plan page, I cannot seem to cancel the membership or upgrade to a basic membership plan. This is for an agency account. Please help.
Thanks for your question and sorry about the delay in responding to it. The free Agency Basic plan is being discontinued and is no longer an option to choose from. If you want to continue with your agency account, you’ll need to remain subscribed to our $20-a-month Agency Plus plan.
Agency Plus is a monthly subscription for $20.00 (USD) per month that gives agencies access to build their team and purchase shared agency Connects for $0.15 (USD) per Connect. When you upgrade to an Agency Plus plan, you'll experience the following benefits:
Thanks for your question. Connects will no longer be included for free for agencies. You will be able to buy them by the bundle, as follows: