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Raheel's avatar
Raheel A Community Member

How to cancel Agency Plus Membership?

Hi there,

I was accessing the Memberships and connects section, and whenever I go to the membership plan page, I cannot seem to cancel the membership or upgrade to a basic membership plan. This is for an agency account. Please help.

 

Regards,

Raheel Asim

19 REPLIES 19
Stefan's avatar
Stefan M Community Member

Atiksha's avatar
Atiksha T Community Member

This is not the correct link

Vladimir's avatar
Vladimir G Community Manager

Hi Raheel,

 

Thanks for your question and sorry about the delay in responding to it. The free Agency Basic plan is being discontinued and is no longer an option to choose from. If you want to continue with your agency account, you’ll need to remain subscribed to our $20-a-month Agency Plus plan.

~ Vladimir
Upwork
Nousheen's avatar
Nousheen A Community Member

How many connects will I get in agency plus plan?

Minimum 18 free like freelancers get or "0" even after spending $20 for agency plus plan
Riri's avatar
Riri A Community Member

Hi Nousheen,

 

Agency Plus is a monthly subscription for $20.00 (USD) per month that gives agencies access to build their team and purchase shared agency Connects for $0.15 (USD) per Connect. When you upgrade to an Agency Plus plan, you'll experience the following benefits:

  • Build your agency with unlimited team members
  • Be competitive with insight into competitor bids on jobs
  • Engage and apply by purchasing shared agency Connects
  • Keep your earnings confidential
~ Riri
Nousheen's avatar
Nousheen A Community Member

No 20 free connects? As you can see here.. attached image.
Riri's avatar
Riri A Community Member

Hi Nousheen,

 

Thanks for your question. Connects will no longer be included for free for agencies. You will be able to buy them by the bundle, as follows:

  • 10 for $1.50
  • 20 for $3
  • 40 for $6
  • 60 for $9
  • 80 for $12
~ Riri
Md Shamim Hossian's avatar
Md Shamim Hossian R Community Member

Hi,Riri A

That means I have to pay $20 for monthly fees for the agency. and have to buy connects with additional cost right? 

 

 

Avery's avatar
Avery O Community Manager

Yes, you are correct, Md. You may read more about it here.


~ Avery
Md Shamim Hossian's avatar
Md Shamim Hossian R Community Member

Thank You for Your reply Avery O. One More Question I Have. personal account connects and agency profile connects both are different or same? can I use agency connects for biding on personal profile? or personal profile connect can I use for agency biding?

Goran's avatar
Goran V Retired Team Member

Hi Md,

 

Freelancer and agency profiles are different profiles. You won't be able to use your connects from your freelancer profile on your agency profile and vice versa. Thank you.

~ Goran
Upwork
Md Shamim Hossian's avatar
Md Shamim Hossian R Community Member

Thank You Goran V for your respond,

I clear this thing. please if you don't mind have one more question. 

Q: When I will search job on agency profile then will I get all the job posts for those clients who are like to hire an agency? or the same type of job post as like freelancer account?

Zubair's avatar
Zubair M Community Member

What if i have all the 400 connects on my agency profile? Will Upwork continue deducting $20 every month?

Joanne's avatar
Joanne P Moderator

Hi Zubair,

 

The Agency Basic plan is being discontinued. If you are still on that plan, you can continue working on any existing projects. However, once you’re ready to submit proposals for new projects and you no longer have a Connects balance, you’ll need to upgrade to our $20-a-month Agency Plus plan in order to purchase Connects. 

~ Joanne
Upwork
Md Shamim Hossian's avatar
Md Shamim Hossian R Community Member

Great! thanks for the solutions.

I have one more question that. if any client going to send me an invitation for any job or going to rehire then why they getting only my agency account to sending that?  and why showing to them my name with agency and that contract coming to my agency account? 

 

Need Help and Solutions about the issues?

 

Thanks

Very respectfully

Md Shamim Hossain Riyad

Cohomology's avatar
Cohomology L Community Member

I would like to cancel my Agency Plus membership. How do I do that?

Joanne's avatar
Joanne P Moderator

Hi Cohomology,

 

The Agency Basic plan is being discontinued. If you are still on that plan, you can continue working on any existing projects. If you want to continue with your agency account, you’ll need to remain subscribed to our $20-a-month Agency Plus plan in order to purchase Connects. 

~ Joanne
Upwork
Massimo's avatar
Massimo P Community Member

How can I request a refund for the Agency Plus plan? the automatic renewal of $ 24 per month is active but I have never used it

Pradeep's avatar
Pradeep H Moderator

Hi Massimo,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

 

Thank you,

Pradeep

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