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How to cancel (not end) a contract with a client?

Ace Contributor
Florencia F Member Since: Aug 12, 2016
1 of 3

Hi All,


I want to cancel a contract with a client and not charge him anything and I'm not sure how to do so - could someone help me?



I was hired by hour for a client to do a design.

I logged the hours trough Upwork app.

After 10 hours struggling with design & redesign I offered the client that we cancel the contract and that I wont charge him,

If I go to contracts the only options that I see are: 

1) Give a refund - if I click here, tehre's nothing to refund

2) End Contract - There is no contract fullfilled therefore I shouldnt end it - And also, If I end it, the client will be charged and thats not what I want. 


Is there any way to cancel (not end) the contract? What are the proper steps here?


Thanks in advance,



Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
2 of 3

Hi Florencia,


If you're referring to the contract which started this week, you can delete all the segments from your Work Diary and end the contract. That way your client won't be billed for the time you logged but they will be able to provide private feedback for this contract.

Ace Contributor
Florencia F Member Since: Aug 12, 2016
3 of 3

Thanks Vladimir - last question


1) For future references, Is there any option (maybe trough a service request) to just cancel it? 



Again, Many thanks for quick & clear response!!